Saturday, August 2, 2008

Dear J.Crew,

It's not me, it's you.

You have taken away free shipping coupons and codes.

You have taken away free shipping for sale items on the red phone.

Have I mentioned that you don't even carry my size in your stores anymore? I'm assuming my arse is too fat for you to want pants of its size on display.

And your website redesign is the worst I've ever seen.

I hear your stock has been falling. Good. Speaking as a software analyst, your QA/QC people should be ASHAMED to have let that GUI go out. Two years to make and a month to alienate the majority of your core customers. Thumbs up there, guys.

On the up side, I've been having a very passionate affair with Banana, Gap, and Piper Lime. They actually let you order things, in the size you want, on their website. They carry a variety of sizes in their stores. I get free shipping EVERY time I use my Luxe card. They tailor my pants for free. I call their CS and they can 1) track my order 2) tell me where it is and 3) actually deliver it.

J.Crew, we've been friends for a long time. My high school prophesy said that I'd die the day they discontinued your catalog. The time has come to say goodbye.

And screw you, too.

Elliot

4 comments:

Kate said...

If J.Crew wasn't walking distance from my house, I would cut off all ties. I have just given up on the website. Luckily the store near me is pretty nice

Traci Anne said...

For. Serious. I can't do the website, all of this has just been so ridiculous!

The Mrs. said...

I am telling you I could have written this! I love them but I AM OVER IT! GREAT BLOG!

Preppy Pink Crocodile said...

I just cannot believe how long they are letting this ridiculousness go on. They are losing customers who were loyal for YEARS AND YEARS right and left. And this thing about not carrying sizes larger than like 12 or whatever is insane. Have they met America before? We are a nation larger than size 12!